Email / SMS Center

Configure provider-ready email and text messaging, then queue customer and operations communications.

Pending1

Ready for preview send

SMS Pending0

Ready for preview send

Failed0

Needs review

ProvidersPreview / Preview

Production-ready path

Email Provider Default From Email Default From Name SMTP Host SMTP Port SMTP Username Label SMTP Password Secret SES Region SES Configuration Set SMS Provider Default From Phone Twilio Account SID Label Twilio Auth Token Secret Twilio Messaging Service SID Customer portal alerts Work order alerts Quote approval alerts Invoice/payment alerts

Customer To Email To Name Email Type Related Number Subject Message

To Phone To Name SMS Type Related Number Text Message

Alert	Severity	Related	Due
Parts request needs action PR-1001 for WO-1001: Hydraulic filter element	High	Parts Request PR-1001
Parts Request awaiting approval PR-1001 needs manager review.	Normal	Parts Request PR-1001	07/12/2026

SMS	Recipient	Message	Type	Status	Provider	Created

Email	Recipient	Subject	Type	Status	Provider	Created
EM-26001	Cascade Municipal Portal customer@westerncascade.test	Welcome to the CASCADIA Customer Portal	Customer Portal	Pending	Preview/SES-ready	07/11/2026

Email / SMS Center

Provider Settings

Notification Email Suggestions

SMS Queue

Email Queue